Product Implementation Manager

Full-time
Remote

Project Admission is a tech platform that works directly with the live event industry to expand ticket distribution.

Our products leverage brands, fans, influencers, and aggregate data sources to unlock new audiences by allowing them to buy and sell authentic tickets through individually branded storefronts. We capture the entire ticket lifecycle, allowing us to collect more revenue and more data through identity-based ticketing. Though still a young company, we are actively partnering and working with a number of key players in the music and sports industries.

Job Role

The Product Implementation Manager will work cross functionally alongside the Product, Client Services, and Business Development teams to close, onboard, and ensure product fit for current and prospective clients. The Product Implementation Manager should have a deep understanding of the Project Admission platform, experience in ticketing for live events, and be able to interface with clients on a regular basis.

The Product Implementation Manager is responsible for working alongside Client Services in managing the client relationship and ensuring the successful onboarding, configuration, and ongoing optimization of product use for clients. The Product Implementation Manager alongside Client Services will create and implement a standardized operational plan for onboarding and troubleshooting with clients, collecting client feedback, and bringing new product features to market.

Responsibilities

  • Work with Business Development to create and deliver product demos to prospective clients.
  • Work with Client Services to onboard clients and optimize their use of the Project Admission platform.
  • Gather and manage client feedback and work with Client Services and Business Development to prioritize and shape new features and improvements.
  • Proactively create client-facing documents and communications outlining new features and updates, ensuring successful adoption.
  • Advise clients on best practices and features to be used to meet business goals.
  • Troubleshoot client issues and work cross-departmentally towards resolution and prevention, escalating issues as needed.
  • Maintain excellent client relationships by monitoring client support service levels ensuring they are met and exceeded when possible, and ensuring clients are aware of all system help functions and other self-service tools.

Requirements

  • Past experience working in a product-focused organization or working with product teams.
  • Past experience in a client or partnership-facing role, preferably with an implementation or technical support focus. Ability to speak to both clients and engineers, understand business goals, and achieve the desired results.
  • Strong organizational skills and attention to detail.
  • Quick to learn and operate new technology and a desire to share that knowledge with others.
  • Excellent written communication and interpersonal skills.
  • Good critical thinking and problem-solving skills.
  • Comfortable working with a small, entrepreneurial team, and able to wear many hats.
  • Proficient with Google Docs.

Preferred (not required) experience with

  • 5+ years event ticketing experience in an operational, box office, or other role requiring the use of ticketing software.
  • A passion for the live entertainment industry and the public who experience it.
  • Experience with software integrations and documentation.
  • Experience with Jira or other product management software.

Why you should work with us

Project Admission is growing and our list of clients in the entertainment industry is increasing. You’ll be working with major professional sports teams across the NBA, NFL, MLB, MLS, and more. This role will work closely across the entire organization including product, engineering, operations, and business development.

Company Culture

Our biggest investment is in people like you! The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way people attend live events.

Job Perks

We are a remote-first, Nashville-headquartered company growing our team. As part of Project Admission, you will receive a competitive salary, stock options, and the option to work remotely. We also offer a company sponsored 401k plan, unlimited PTO, as well as Health, Dental, and Vision insurance plans.

We sincerely value a schedule that allows you to have a healthy work/life balance. We look at what you accomplish, not how long you’re in front of a computer. We want you to take vacation and we recommend at least three weeks per year, although it's totally up to you. It’s important to get out and do something outside of work.

You will also notice our focus on transparency. We have regular company meetings where employees can chat openly with teams across Project Admission, as well as our co-founders.

Additional Requirements

  • Must live in the U.S. and authorized to work in the U.S.
  • This position is not eligible for an employment visa
  • Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers
Project Admission is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!

How to apply

Email your cover letter and resume to Corey Davis at the following email address: hiring@projectadmission