Partner Relations Manager

  • Partner Relations
  • Full Time
  • Remote

Project Admission is a Live Entertainment Solutions Platform that works directly with the industry to expand ticket distribution. Our platform provides unique monetizing features and opportunities around the life of the ticket, adding value and simplifying the commercialization of live events. Tickets managed through Project Admission are easy to use, secure, and enhance the ticketing experience for fans, teams, venues, and ticketing companies.

The Role

The Partner Relations Manager will work cross-functionally alongside the Product, Partner Relations, and Business Development teams to perform service-related tasks and ensure a positive experience for all Project Admission partners. This may include assisting with software configuration, proactively coordinating on sale activities, and being a go-to resource for client services-related operations.

The Partner Relations Manager is responsible for working with other members of the team in order to manage client relationships and ensure the successful onboarding, configuration, and ongoing optimization of product use for partners. This person will organize the execution of onboarding a client, be the main contact for troubleshooting, collect client feedback, and help bring new product features to the market.

Responsibilities

  • Work with the Partner Relations and Business Development teams to onboard partners and optimize their use of the Project Admission platform
  • Collaborate with partners to manage the delivery and configuration of systems, determine needs and solutions, advise on processes and best practices
  • Work with various departments to ensure partners successfully adopt new features and product updates
  • Advise partners on best practices and features to be used to meet business goals.
  • Troubleshoot client issues and work cross-departmentally towards resolution and prevention, escalating issues as needed.
  • Gather and manage client feedback and work with Client Services and Business Development to prioritize and shape new features and improvements.
  • Maintain excellent client relationships by monitoring client support service levels ensuring they are met and exceeded when possible, and ensuring partners are aware of all system help functions and other self-service tools.

Requirements

  • Past experience working in a product-focused organization or working with product teams.
  • Past experience in a client or partnership-facing role. Ability to speak to both partners and engineers, understand business goals, and achieve the desired results.
  • Strong organizational skills and attention to detail.
  • Quick to learn and operate new technology and a desire to share that knowledge with others.
  • Excellent written communication and interpersonal skills.
  • Good critical thinking and problem-solving skills.
  • Comfortable working with a small, entrepreneurial team, and able to wear many hats.
  • 1+ year event ticketing experience in an operational, box office, or other role requiring the use of ticketing software.

Preferred (not required) experience with

  • A passion for the live entertainment industry and the public who experience it.
  • Experience with software integrations and documentation.
  • Experience with Linear or other product management software.

Why you should work with us

Project Admission is expanding, and our list of partners in the live events industry is growing rapidly. You’ll be working with a diverse range of clients, including minor and professional sports teams across the NBA, NFL, MLB, MLS, and more. Additionally, you’ll have the opportunity to collaborate with renowned performing arts organizations, live music venues, and other key players in the entertainment sector.

Company Culture

Our biggest investment is in people like you! The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way people attend live events.

Job Perks

We are a remote-first, Nashville-headquartered company growing our team.

As part of Project Admission, you will receive:

  • A competitive salary
  • Stock options
  • Flexible work hours, we sincerely value a schedule that allows you to have a healthy work/life balance
  • Unlimited PTO, we recommend at least 3 weeks per year
  • Health, Dental, and Vision insurance plans

You will also notice our focus on transparency. We have regular company meetings where employees can chat openly with teams across Project Admission, as well as our co-founders.

Additional Requirements

  • Must live in the U.S. and authorized to work in the U.S.
  • This position is not eligible for an employment visa
  • Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers

How to apply

Email your cover letter and resume to Corey Davis at the following email address: hiring@projectadmission.com

Project Admission is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!